In the world of customization, the biggest headache for buyers is usually not the "price," but "inefficient communication." We recently received an email from Cemal, a buyer in London, with a very brief request: "I am looking for an empty glass jar to hold tea bags."
No specifications, no shapes, and no estimated order quantity. A typical salesperson might just reply, "Please send specific specs." But at Guan International, we know that when a client’s request is vague, it’s often because they are in the early stages of product development. They need a guide, not just a clerk.
Our Resolution Process:Instead of hounding the client for data he likely didn't have yet, we proactively demonstrated our "professional reserves."
- The Visual Anchor Method: Rather than replying with dry text, we sent a curated "Glass Collection 2023" poster. It featured six distinct styles of glass jars—from minimalist square jars with cork stoppers to modern straight cylinders with stainless steel lids, and premium European jars with brand embossing.
- Establishing a Framework: We told the client in our email: "We have provided similar solutions for brands like JING TEA and Two Leaves and A Bud. If you aren't sure about the size, tell us how many tea bags you plan to store, and we can reverse-calculate the required volume for you."
An Unexpected Conversion:Cemal replied quickly, pointing to the second image: "This is the style. I need a DDP London price."
Because we proactively provided a "multiple-choice question" instead of a "fill-in-the-blank," a process that usually takes dozens of emails was resolved in just two. We then guided him through confirming glass thickness (borosilicate) and lid sealing requirements.
Why Choose Us?Many clients worry that they will be dismissed by factories for being "not professional enough." At Guan International, our process is backwards compatible. Whether you are a big brand with complete blueprints or a startup with just an idea, we provide the communication tools to match.
We don’t just sell glass jars; we provide a "Fuzzy-to-Precise" landing system. If you are struggling with a product idea and don't know how to describe it, contact us. Our "Solution Library" likely already has the answer waiting for you.